Android Apps By New York City Housing Authority On Google Play

Leo Migdal

-Dec 7, 2025, 1:17 PM

android apps by new york city housing authority on google play

City of New York. 2015 All Rights Reserved, NYC is a trademark and service mark of the City of New York NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more. Use in English or Spanish. NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more.

Use the app in English or Spanish. NYCHA residents can create and manage work tickets for their apartment or public spaces, pay rent, and more. Use the app in English or Spanish. The same features as in the MyNYCHA App, available on the NYCHA website. Use in English or Spanish. The same features as in the MyNYCHA App, available on the NYCHA website.

Use in English or Spanish. As part of the City's NextGen NYCHA program, a new iOS and Android App is available to help residents in City Housing get service, repairs and information quicker than ever before. The MyNYCHA mobile application […] will allow public housing residents to create, submit, schedule, view and update maintenance service requests, view alerts and outages related to their developments, view their scheduled inspections and maintain... MyNYCHA will empower residents to create service request 24/7 and reduce their need to call NYCHA’s Customer Contact Center. Matt enjoys exploring the City's with his partner and son. He is an avid marathon runner, and spends most of his time eating, running, and working on cool stuff.

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A major upgrade in customer service is scheduled to roll out this summer with MyNYCHA, an “app” that will enable public housing residents to create, submit, view, track, and update maintenance service requests. Along with increasing customer convenience, the app will also reduce call volume to the Customer Contact Center. Residents can also sign up on the MyNYCHA app for email notifications about elevator, gas, heat, and hot water outages in their developments, as well as notifications concerning NYCHA programs and job opportunities. The app also lets residents view their scheduled inspections, provide direct feedback to NYCHA, and get repair and app help. Residents will be able to download MyNYCHA on their smart phones and tablets for free through either Apple’s App Store or Android’s Google Play Store. The app is part of NextGeneration NYCHA’s pivot towards digital services, which will allow NYCHA to operate as a more efficient and effective landlord.

Approximately one-fourth of NYCHA employees are public housing residents. Presently in testing at NYCHA offices, MyNYCHA was developed by IT Project Manager Aaron Trauring, with app programmer Mark Lontsman, app designer Jacqueline Broner, and app architect Rajat Lala. Anthony Porcelli, Deputy Director in the Office of the Senior Vice President for Operations, served as subject matter expert. FOR IMMEDIATE RELEASE: September 21, 2015 Contact: Media@nycha.nyc.gov | (212) 306-3322 NYCHA LAUNCHES NEW MOBILE APP “MYNYCHA,” ALLOWING RESIDENTS TO MAKE REPAIR REQUESTS FROM ANYWHERE, ANYTIME NEW YORK—New York City Housing Authority (NYCHA) Chair and CEO Shola Olatoye announced the launch of MyNYCHA, a new application for residents to make and manage repair requests.

With the free app, residents can create, schedule, and manage work tickets via their mobile devices (smartphones or tablets). They can also subscribe to alerts for outages in their developments (NYCHA Alerts) and view inspection appointments. “MyNYCHA is one example of how as part of NextGeneration NYCHA, we are changing the way we do business. The Authority is working to improve customer service and become more transparent and accessible to our residents,” said NYCHA Chair and CEO Shola Olatoye. “The new app not only empowers our residents, by putting access at their fingertips, but also enables the Authority to operate more efficiently.” As the landlord of more than 400,000 New Yorkers, NYCHA gets... The Customer Contact Center (CCC), which until now was the single point of contact for public housing residents to report maintenance repairs, receives approximately 7,000 calls and creates 5,000 new maintenance requests each day.

Approximately 12 percent of maintenance repairs are not completed on the scheduled date because the tenant is not home. With the MyNYCHA app, residents can now conveniently reschedule their appointment anytime whether it was scheduled via the CCC or the app, helping reduce the amount of instances a tenant is not at home... More than 2,000 residents have downloaded the application and more than 1,500 have logged in, resulting in nearly 1,000 work tickets. The overall feedback from residents has been positive. “The new NYCHA App will allow tenants to easily and quickly submit work tickets, receive important information, and make sure their contact information is up to date from their Smartphone or tablet device. By making this technology available, the New York Housing Authority has taken one more step to ensure public housing tenants in NYC have access for free to the technology necessary to function effectively in...

Serrano. “As we shift towards a digital society, it is very important for government agencies to keep up with current technological advances and move services online. I applaud NYCHA for improving communications with residents and launching the MyNYCHA mobile application,” said New York State Senator José M. Serrano. “This app will simplify the repair process, and also keep track of the status of repair requests. It will serve as an effective way for residents to receive updates on any important happenings in their buildings.

This is an important step towards streamlining the repair process and ensuring that all NYCHA residents' needs are taken care of in an efficient matter." “The MyNYCHA App will revolutionize the way tenants interact... “Being able to book and track repairs electronically through the app will greatly reduce the frustration that is all too common when dealing with repair tickets. I’m glad that NYCHA has taken the steps necessary to bring this app to the public and I look forward the seeing the improvements in action.” “It is great to know that we are... The launching of the MyNYCHA mobile application will be a benefit to public housing residents allowing them to create, submit, schedule and see updated information regarding their service requests via their smartphones and tablets,”... We expect to launch a Spanish version of the app later within the next few months. NYCHA is also working on a web version of the app to be released by the end of this year The free app is available for NYCHA residents citywide.

Android Apps By New York City Housing Authority On Google Play

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