Support Accreditation Maximize Sap Support Sap News Center

Leo Migdal

-Dec 10, 2025, 2:01 AM

support accreditation maximize sap support sap news center

In the highly competitive markets of today, businesses are pushing boundaries be it in product and service portfolios, operations, or partner and vendor relationships. We see this with our customers, too. They need their support requests to be resolved quickly and implementation projects to be managed efficiently. To serve these requirements, SAP has provided customers and partners with separate learning and assessment courses on our support offerings, enabling them with support tools and resources that help maximize their support experience. While our customers could benefit from Product Support Accreditation in the past, our partners had access to an equally in-demand enablement course, “Support and Success Essentials for SAP Cloud Solutions.” Both versions have had great success and it was time to consolidate the best parts of these two accreditations into one impactful learning offering.

As of December 5, 2023, we have merged these two options into Support Accreditation, making it SAP’s baseline support enablement for all consultants. What is this new offering in a nutshell? Support Accreditation is a course and assessment that enables customers and partners to make the best use of SAP’s support offerings and tools. This accreditation is available for all customers and partners of SAP – at no additional cost. To learn more about the latest developments on the topic, I sat down with Stefan Steinle, executive vice president and head of Customer Support & Innovation, SAP SE. In today’s rapidly shifting digital economy, businesses expect more than just reliable software.

They demand seamless implementation, fast resolutions, and, above all, outcomes that drive value. Whether you’re a customer managing complex SAP landscapes or a partner delivering SAP solutions, knowing how to navigate SAP’s support offerings is no longer optional—it’s essential. This is where Support Accreditation can step in. Designed as an easy-to-consume training, Support Accreditation helps equip you with the knowledge and confidence to make full use of SAP’s powerful support ecosystem. And the best part? It’s available to all customers and partners at no additional cost.

At its core, Support Accreditation is a self-paced online course that helps demystify the tools, services, and methodologies within SAP’s support landscape. With five digestible modules, interactive quizzes, how-to videos, and one-page summaries, it can deliver clarity in a space that often feels complex and fragmented. Upon completion, learners earn a digital Support Accreditation badge—a mark of proficiency and confidence that can be showcased on social media or used to enhance your professional profile. “Understanding SAP’s support landscape shouldn’t be a mystery. Support Accreditation gives you the clarity and confidence to lead with impact,” said Anja Schneider, SVP and global head of Premium Engagement & Advisory, SAP. The Support Accreditation course offered by SAP plays a vital role in educating partners, customers, and internal employees about SAP’s support services.

In this interview, Simone Engelhardt, SVP and head of Customer Engagement Support for Customer Services & Delivery at SAP, discusses the importance of support channels, the 24/7 support structure, service continuity, and best practices... Feedback from participants highlights the training’s success in improving the understanding and utilization of support services. Ongoing updates help ensure the course remains relevant amidst evolving technology and business landscapes, with future developments likely to incorporate advancements in artificial intelligence (AI) and machine learning tools for support services. Q: Can you provide an overview of the Support Accreditation training and its significance for anyone engaging with SAP’s support processes? Engelhardt: The Support Accreditation is a vital learning tool for our partners and customers as well as for our employees. It’s an informative course that can familiarize participants with SAP support services and help maximize their support experience.

This is a unique opportunity to understand all the tools and resources available when interacting with SAP support and to learn efficient ways of engaging with our teams and resolving issues. In situations of urgency or escalation, customers might try to contact someone at SAP they personally know rather than follow the regular process. How does Support Accreditation address such situations and educate participants on the importance of following the proper channels? The Support Accreditation course serves as a comprehensive resource for customers and partners engaging with SAP’s support channels and services, providing a detailed overview of our support offerings and tools. In this interview, Dennison John, support center network head and managing director of SAP Labs Latin America, shares insights on the latest advancements in this fundamental training. Q: Can you provide a recap of the Support Accreditation course and its importance for those who engage with support from SAP?

A: Support Accreditation is a training that covers all the support services and tools offered by SAP. Launched in 2020, the course is continuously updated to align with the evolving nature of our support offerings. It is designed to equip SAP users with all requisite resources they need when engaging with support from SAP. The easy-to-use units can guide you through the material with one-pager snapshots, how-to guides, and interactive quizzes. Q: What has changed in this updated version of Support Accreditation? Support Accreditation is another Learning Journey that prepares Project Members for an upcoming project and ongoing system support.

It provides insights about the many sources that exist for SAP support content. The course offers guidance and examples to the five areas that can be used for support-related topics. It concludes with a final assessment, and upon successful completion, a Record of Achievement is issued. The five Units of Support Accreditation: Using Self-Service Support to Prevent Cases Using AI-Guided Support When Creating Cases

After completing this course, you will have comprehensive knowledge of the full suite of SAP support services and tools available to you. You will learn how to effectively utilize these resources for efficient interactions with SAP support. SAP partners need to successfully pass the quiz questions to receive the record of achievement that verifies their Support Accreditation. We’re witnessing the AI revolution in customer support as it happens.

Support Accreditation Maximize Sap Support Sap News Center

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