Usa Gov The Trusted Digital Front Door To Federal Services

USA.gov helps you locate and understand government benefits, programs, and information. Discover government benefits that you may be eligible for and learn how to apply. Learn about U.S. laws, history, and more. Buy government property. Contact elected officials and federal agencies.

File complaints involving government agencies, telemarketers, products and services, travel, housing, and banking. Find government benefits and programs for people with disabilities and their families. The executive order to improve customer experience across 17 agencies directs the General Services Administration to “develop a digital federal front door” to government services starting with USA.gov. GSA will also explore including sites like benefits.gov and grants.gov in the entrance to shared services addressing major life experiences. The executive order signed Monday builds on the vision of the President’s Management Agenda for effective, equitable and accountable service delivery by introducing 36 customer experience (CX) improvement commitments. “The Biden-Harris administration is undertaking an all-hands-on-deck effort to make government services simpler and more secure, and as the home of governmentwide shared services, GSA has a leading role to play,” said Administrator Robin...

“For years, GSA has pioneered innovative solutions, like login.gov and USA.gov, that make it easier for the American public to interact with the government online, and today’s executive order will build on these efforts.” The executive order further directs GSA to create a sustained, governmentwide service deliver process in the form of a product roadmap. Learn how to work with social media influencers to achieve your goals, while accounting for different budgets. More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services.

Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA. — via U.S. Department of Veterans Affairs At the Department of Justice, Access DOJ and the Office of the Pardon Attorney (PARDON) partnered to simplify and streamline the presidential pardon application process. By conducting usability testing and gathering feedback, they identified key issues with the existing application, such as its complexity and length. See how redesigning the forms to be more accessible and understandable led to a more efficient process for both applicants and staff.

— via Department of Justice Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact. — via USA.gov Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)!

Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign. — via Performance.gov Federal websites receive about 2 billion visits every month, which represent about 80 billion hours of interactions with the public. More than half of those visits happen on mobile devices.

To deal with that massive volume of traffic, the GSA offers USA.gov as a platform that helps individuals find the government benefits and services they’re looking for quickly. Jessica Milcetich, director of customer experience for USA.gov, said the HISP designation “helps shine some extra light on some of the great customer experience work that we’ve been doing historically at USA.gov.” Read or... Sponsored by Carahsoft | #fedgov #HISP The General Services Administration (GSA) has unveiled the Federal government’s new digital front door with the newly redesigned USA.gov and USAGov en Español websites. The redesign comes after months of beta testing the new features, which make it easier and quicker for the public to access the government information they need. “These updates reflect our commitment to coupling smart, user-centered designs with robust data to deliver exactly what the American people need when they come to USA.gov, the Federal government’s front door,” GSA Administrator Robin...

“It’s another great example of what our Technology Transformation Services (TTS) is doing to make government websites work seamlessly and intuitively while remaining as accessible as possible for all people who use these government... According to the blog post, the USAGov team focused on how to provide a smoother experience to customers for commonly asked questions such as how to report scams or how to renew a passport. The US government will look to transition core government services to being available online after President Joe Biden signed an executive order earlier this week to make them more accessible for citizens. "Bureaucracies assume that people understand how they function but it's really a very complicated web for the vast majority of people, whether they have PhDs or high school education," Biden said. "And so today I'm signing an executive order to ensure that the federal government puts you, the American people, at the front of the line." The executive order includes 36 customer experience improvement commitments across 17 federal agencies, all of which are aimed at improving the delivery of government services to citizens, according to a fact sheet about the...

"Too often, people have to navigate a tangled web of government websites, offices, and phone numbers to access the services they depend on," the fact sheet said. We at USAGov are thrilled to be included as the premier commitment in the National Action Plan for Open Government. For government to truly operate as a transparent, efficient and responsive system, its information and services must be citizen-centered and pre-emptive. That’s our commitment to you. Over the past year, USAGov has reinvented itself as the federal front door of the government -- through a new, adaptive publishing system, an integrated digital and live-agent experience, responsive and accessible websites, print... USAGov provides government information and services to millions of citizens every year.

But that’s not enough. We know that most people are frustrated by the disconnects in government These are the questions at the top of our minds as we continue to bring together agencies across government into a single, trusted source -- USAGov. We’re committed to making life easier for citizens and bringing government into the sunlight. In the next year, we’re exploring ways to work with states and cities through the Open311 common infrastructure, so that citizens can request services from all levels of government through a simple, common system. We’re also working with our friends at Data.gov to develop the first-ever machine readable government org chart.

We’re participating in important cross-government efforts to increase broadband adoption and promote educational initiatives for Hispanics. And we’re tapping into the talent at GSA’s 18F and Presidential Innovation Fellows program to continuously roll out new functionality and services on USA.gov. We look forward to working with our partner agencies and citizens to improve the public’s experience with government.

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