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Technical Support For Online Courses Bergen Community College

Leo Migdal
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technical support for online courses bergen community college

How do I get help with my Canvas course? You can connect with a Canvas support representative through several options. The live chat available from the Help menu allows you to get answers quickly, while you may choose to directly talk to a IT support service representative. Who provides computer, Internet access and accessories? You will need a computer (PC or MAC) with internet access to take an online course. You are responsible for your own ISP (Internet Service Provider).

In case your instructor is using Respondus Monitor, you will need Respondus LockDown Browser installed on a laptop or desktop computer to attempt an exam. If your class has a scheduled virtual office hour or online class meeting time, you will need a microphone, speaker, or a webcam to successfully participate in the course. What are the browser and computer requirements? The IT Help Desk provides end-user technology support onsite at our walk-in location on campus, via phone, and online. We are the front door that connects users to a full spectrum of help and support resources. The Help Desk is the quickest and easiest way to get help and is staffed with representatives who are ready and waiting to take your phone call.

We have a knowledgeable staff that can help you with the following and much more: Many issues can be resolved over the phone or by remote computer access. If your issue cannot be resolved remotely, we will dispatch a technician to your classroom – regardless of your location. Our goal is to be there as quickly as possible, so please be sure to let us know when you call if you are having a classroom emergency. All who contact the Help Desk will receive an electronic acknowledgment of their request. To quickly facilitate your request, please provide the following information:

Welcome to the online learning at Bergen. Students registered in an online or hybrid course are enrolled in a Canvas course. In addition, your instructor may use Canvas to supplement face-to-face or a synchronous course. Your online course begins the first day of the academic semester. Unless otherwise instructed, your class begins on the first day of the semester. To access your course in Canvas open a browser and go to the Portal site my.bergen.edu.

You can find instructions on how to login to the Portal and connect to Canvas via Portal listed on the Portal Help Site. If you do not remember your Bergen username, view the instructions. If you previously logged into the portal but have now forgotten your password, view the instructions. About one week before the beginning of the semester, you will receive an email with login instructions. If your email address or home address has changed, please go into Self Service and update your record or email [email protected] with the new information. If you register after class has begun, you will receive an email within 24 hours.

I just registered, why can’t I login to my course? Bergen Community College maintains locations in Paramus (main campus), Hackensack (Ciarco Learning Center), and Lyndhurst (Bergen Community College at the Meadowlands) serving more than 32,000 students in degree, continuing education and adult education programs. Copyright © 2023 Bergen Community College - WordPress Theme : By Sparkle Themes This certificate program emphasizes troubleshooting and diagnostic skills for both hardware and software issues encountered at a Help Desk. Preparation includes computer support, upgrade and repair functions. This program assists with preparation toward the CompTIA A+ Certification.

Students are encouraged to take their courses in semester sequence order. Please note that required courses may have prerequisites. Click on each course to view details. This document contains help on the following topics: For additional help, please contact Help Desk. There may be more than one catalog available from the Bergen Community College system e-catalog Gateway at a time.

If there is more than one, you will see a dropdown box toward the top of the page with the name of the current catalog. Clicking the dropdown box provides access to other available catalogs. Selecting an alternate catalog will load it into the Gateway. If you do not see the dropdown box, then only a single catalog is currently published. You may add information from any of the available catalogs to your own personal Portfolio. See below to learn more about Using the Portfolio Feature.

The Catalog Search (shown at the top of the navigation) allows quick retrieval of catalog content that matches your interests. Bergen Community College maintains locations in Paramus (main campus), Hackensack (Ciarco Learning Center), and Lyndhurst (Bergen Community College at the Meadowlands) serving more than 32,000 students in degree, continuing education and adult education programs. Copyright © 2023 Bergen Community College - WordPress Theme : By Sparkle Themes Required textbooks, course materials, student supplies and Bergen Community College apparel may be obtained in the College bookstore, located on the main floor of the Pitkin Education Center. The BCC Bookstore offers a variety of course material options for students, including new and used* textbooks, textbook rentals* and digital books*. Students may find out the cost of textbooks and order books online at BergenStore.com

The books can be picked up in store or shipped directly to the student. Students should allow five to seven business days for their books to be delivered, especially during the beginning of each semester when book purchases are at their peak. Explore more than 200 Courses and Programs in the navigation pane on the right side of this page. Apply for the Spring 2026 cohort starting in January 2026. NEW! Registered Behavior Technician Training

Get a Certificate in Construction Management in 6 months! See our Health Professions Certification courses. CITL believes strongly in the motto “Faculty Empowering Faculty”. The faculty support team is an integral part of providing assistance, running training programs and organizing special projects. An instructional designer is available to offer advice and direction to faculty who wish to develop best practices in the instructional uses of technology. The Teaching and Learning Exchange provides information on how to subscribe to online Journals, access on-demand professional development training and handouts from in-person workshops.

The Center supports innovative projects including software evaluation, instructional material development and professional development activities. Additionally, the Center offers an array of workshops to faculty and staff to learn newer technologies.There are many options to get updated on the technology including semester-wide workshops, one-on-one assistance and self-paced Atomic Learning... Faculty and staff are encouraged to attend CITL workshops offered every semester. Registration is required for each workshop. Some workshops may have prerequisite requirements. Register online for any CITL workshop by viewing the schedule and completing the registration form.

To better understand your need we suggest that you submit a workshop suggestion form or a custom workshop request form for your discipline or a group of your colleagues. If you are interested in offering a workshop email us at [email protected] Cancellation by Presenter: Please let us know as soon as possible or at least 2 days ahead of time so that we can find a replacement or cancel the workshop. Copies: If you need copies of your handout, kindly submit them to [email protected] one week in advance to allow for processing in the Copy Center. Without advanced notice, please provide handouts. CITL provides troubleshooting support on a one-on-one basis for instructional and administrative software.

We can help to pair you with someone from the one-on-one support team.

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You can find instructions on how to login to the Portal and connect to Canvas via Portal listed on the Portal Help Site. If you do not remember your Bergen username, view the instructions. If you previously logged into the portal but have now forgotten your password, view the instructions. About one week before the beginning of the semester, you will receive an email with login instructions. If yo...