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Troubleshoot Playback Quality And Buffering Issues Vimeo Help Center

Leo Migdal
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troubleshoot playback quality and buffering issues vimeo help center

If you're having trouble viewing a video, such as frequent buffering, low video quality, or dropped frames, you should try some basic troubleshooting. This might involve adjusting your browser settings or checking your network connection. This article covers different ways to troubleshoot these issues. These are the most common reasons you may experience poor playback quality or buffering. These initial steps can often resolve temporary connectivity or browser issues: To fix frequent buffering or low-quality video:

To fix unexpected low quality or buffering: This article outlines common issues that may arise while you are streaming live or hosting a live event on Vimeo and how to troubleshoot them. No matter what encoder you are using, make sure it's configured to the settings listed below based on your Vimeo plan type. Enterprise accounts with the Events feature added: If you are streaming via our web-based production tool and experience lag or slow responsiveness, these issues can often be resolved by clearing your browser's cache. If you don't know how to do that, here's a site that can provide guidance based on your operating system and browser that you use.

The first indication of an encoder problem is if your encoder doesn’t read a changing bitrate while you are broadcasting. Where you can find bitrate information will depend on your encoding software. In OBS, for example, the bitrate can be found in the bottom right corner of the window. There are many factors that can cause an error to appear in the Vimeo player. The following is a list of common player error messages that can appear in desktop and mobile browsers. If you’re seeing this error in the player, the video you are watching has domain-level privacy enabled.

Read more at 'Set your video's viewing privacy before uploading'. The video’s owner can adjust the domains where a video can appear within the “Where can this video be embedded?” section of the embed settings page. If the domain is listed in your video settings page, but the error is still appearing, the domain specified in your address bar may be different from the domain sent to the Vimeo player. In these cases, a privacy error may appear. Contact a web developer to confirm if there is anything in your site's HTML code that could be blocking the referrer from reaching our player iframe. If you’re seeing this error for all videos, your system or browser may not support playback in the Vimeo player.

To start, double-check the following: Windows 10 users: There are versions of Windows 10 that do not come with codecs pre-installed. You can try downloading the media packages found in the 'Media Feature Pack list for Windows N editions'. The easiest way to avoid sync issues is to compress your video following our compression guidelines. However, if you continue to encounter issues, here are some common causes and fixes for the loss of audio sync. If the audio in your source file is out of sync, it will impact the uploaded video.

Resolve any pre-existing audio sync issues in your editing software, then re-upload to Vimeo. There may be a slight variation between decoding technologies. Your video may look or sound different across different players and browsers (which is out of Vimeo’s control). To minimize playback variations, make sure your browser is up to date and close any additional programs running on your computer. We recommend that you use a constant frame rate rather than a variable frame rate. Variable frame rates are commonly used in webinars or screencasts.

This impacts videos edited with QuickTime technology. Use the Export feature instead of Save or Save As when you are saving your video in QuickTime. If you're experiencing issues playing videos on Vimeo while using DRM and the Chrome browser, it could be related to a few common settings. This article summarizes the steps to troubleshoot the problem. Widevine CDM is a component in your browser that helps play protected video content. Ensuring it's up to date can resolve many playback issues.

⚠️Note: The update process is usually very quick and may not show a visible progress bar. An outdated Chrome browser can sometimes lead to unexpected playback problems. In rare cases, system-level screen recording permissions can interfere with video playback. If the above steps don't resolve the issue, try adjusting these settings. This article discusses the supported browsers, operating systems, and app versions required for viewing videos and browsing the Vimeo site. The Vimeo website and player are supported on the most popular desktop and mobile platforms.

We strongly recommend keeping your device’s operating system and browser as up-to-date as possible to avoid any bugs or potential security vulnerabilities. Below you’ll find our minimum requirements for accessing vimeo.com, playing videos, and using our official apps. You can view Vimeo videos in quality ranging from 360p to 8K. The following table shows the minimum speeds required for each playback quality: Not sure what speeds your device is receiving? Perform the speed test (on mobile or desktop) for an estimate.

We recommend performing this test a few times since bandwidth can change. The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to Vimeo's playback servers. When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/users utilizing your connection, and the strength of the... If you are still having issues, check out this overview to learn more about playback and gathering information that we can use to help. You can also always check the Vimeo status page for updated information on any current site-wide issues.

You can manually force a particular quality by selecting the gear icon in the lower right corner of the player. (This may result in frequent buffering if the bandwidth does not meet the required minimum.) When it is in Auto mode, the Vimeo player will switch between all available qualities to accommodate changes in the viewer’s Internet, processing speed, and player size. Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)

Speed tests can give you a general sense of the download speeds you’re receiving from your Internet provider, but it's important to note that the servers used in the speed test are different from... The actual speeds being received by your device may differ. This is because speed tests are designed to ping the closest server to your location, while other servers may be further and more utilized.

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