Troubleshooting Connectivity Problems Github Docs

Leo Migdal

-Nov 18, 2025, 12:25 AM

troubleshooting connectivity problems github docs

If you're having trouble connecting to GitHub, you can troubleshoot your connection, then use the GitHub Debug tool to diagnose problems. Most often, connection problems occur because a firewall, proxy server, corporate network, or other network is configured in a way that blocks GitHub. Make sure your network is configured to allow GitHub's IP addresses. For more information, see About GitHub's IP addresses. If you're having connectivity problems on your company or organization's network, check with your network administrator to find out if the network has rules in place to block certain traffic. If there are rules in place, ask your network administrator to allow traffic to GitHub.

If you're unable to verify with the captcha: There was an error while loading. Please reload this page. There was an error while loading. Please reload this page. When I try to create a new GitHub account with a new email address, I get the following error and cannot create the account.

I have checked the Troubleshooting page and am also able to access the test URL in the environment I am using. I have tried it in several environments, In Private Browse / Microsoft Edge / Safari / Firefox / Chrome / PC or Smartphone, and the error is identical in all environments. Is there anything else we can do to support the creation of a new account? Beta Was this translation helpful? Give feedback. Learn about troubleshooting problems in your local environment and the GitHub Docs staging platform.

If you run tests locally and get failures in tests/rendering/server.ts around static assets, stylesheets, or the client-side JavaScript bundle, but the same tests pass in CI on a PR, run the command npm run... This is a one-time command that creates static assets locally. For more information, see Creating a local environment. If a staging deployment is pending for more than ten minutes, try closing your pull request (without deleting the branch) and reopening it. This will trigger a new staging deployment. It won't break anything.

If that doesn't work, use the commands below to trigger a new staging deployment by pushing an empty commit on the command line. Learn how to start building, shipping, and maintaining software with GitHub. Explore our products, sign up for an account, and connect with the world's largest development community. You can use GitHub and Git to collaborate on work. With a personal account on GitHub, you can import or create repositories, collaborate with others, and connect with the GitHub community. With GitHub Team groups of people can collaborate across many projects at the same time in an organization account.

Create a personal account to get started with GitHub. Help for wherever you are on your GitHub journey. At the heart of GitHub is an open-source version control system (VCS) called Git. Git is responsible for everything GitHub-related that happens locally on your computer. You can connect to GitHub using the Secure Shell Protocol (SSH), which provides a secure channel over an unsecured network. You can create a repository on GitHub to store and collaborate on your project's files, then manage the repository's name and location.

Create sophisticated formatting for your prose and code on GitHub with simple syntax. There was an error while loading. Please reload this page. Hello GitHub team, I cannot create account on GitHub from all of my devices due to this issue: "Unable to verify your captcha response. Please visit https://docs.github.com/articles/troubleshooting-connectivity-problems/#troubleshooting-the-captcha for troubleshooting information.". I've tried from all my devices and browsers, also I've tried another e-mail.

Please check this problem. Beta Was this translation helpful? Give feedback. There was an error while loading. Please reload this page. try clear your cache/cookies once and try again, If that doesn't fix your issue , use a vpn and a different browser.

There was an error while loading. Please reload this page. There was an error while loading. Please reload this page. Unable to verify your captcha answer. Please try again or visit https://docs.github.com/articles/troubleshooting-connectivity-problems/#troubleshooting-the-captcha for troubleshooting information.

I have been trying to fix this challenge for more than 3 years now and I am currently using a new chrome on a new PC but still the same issue. Beta Was this translation helpful? Give feedback. There was an error while loading. Please reload this page. There was an error while loading.

Please reload this page. There was an error while loading. Please reload this page. First of all, I would like to report the abusive spam abuse by users named @JaneBrowns & @zhaidul00 and others This permanently disrupts community help between users. I've prove but you can also look in the community with their spam... I wanted to report these two people for their abusive spam but when I finished the small form here, github asked me to do a Captcha 8 times which is a long time in...

Understanding the common challenges faced by Drata customers while connecting to GitHub can be key in quick and efficient troubleshooting. In this Knowledge Base article, we will cover the potential issues that may arise, and provide steps to help navigate through these to ensure a successful connection with GitHub. One of the most frequent stumbling blocks when connecting to GitHub is incorrect login credentials or insufficient permissions. Before attempting to connect Drata to GitHub, ensure you have the correct username and password for your GitHub account. If you’ve recently changed your password or are unsure of your login credentials, try logging into GitHub directly to confirm that they are correct. If you’re using a personal access token, double-check that it hasn't expired and that it's been granted the necessary scopes for the tasks you're performing.

Moreover, confirm that your GitHub account has the appropriate permissions to access the repository. If you're not the owner of the repository, you may need to contact the owner or the organization's admin to adjust your role or to grant the specific permissions needed by Drata for monitoring... Another common issue is related to network connectivity. Check your internet connection and ensure that your network allows outbound connections to GitHub’s servers. If your connection is stable but you still can’t connect, check if any firewalls or proxies are blocking the communication. GitHub's IP addresses and the domains that need to be accessible should be whitelisted in your security systems.

Additionally, since GitHub uses the standard port 443 for HTTPS traffic, make certain this port is open on your router or firewall. Enterprise users should also verify that any internal Github instances are accessible from the network where Drata is running.

Troubleshooting Connectivity Problems Github Docs

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