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Explaining The Sap Support Accreditation Scope

Leo Migdal
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explaining the sap support accreditation scope

Support Accreditation is another Learning Journey that prepares Project Members for an upcoming project and ongoing system support. It provides insights about the many sources that exist for SAP support content. The course offers guidance and examples to the five areas that can be used for support-related topics. It concludes with a final assessment, and upon successful completion, a Record of Achievement is issued. The five Units of Support Accreditation: Using Self-Service Support to Prevent Cases

Using AI-Guided Support When Creating Cases In today’s rapidly shifting digital economy, businesses expect more than just reliable software. They demand seamless implementation, fast resolutions, and, above all, outcomes that drive value. Whether you’re a customer managing complex SAP landscapes or a partner delivering SAP solutions, knowing how to navigate SAP’s support offerings is no longer optional—it’s essential. This is where Support Accreditation can step in. Designed as an easy-to-consume training, Support Accreditation helps equip you with the knowledge and confidence to make full use of SAP’s powerful support ecosystem.

And the best part? It’s available to all customers and partners at no additional cost. At its core, Support Accreditation is a self-paced online course that helps demystify the tools, services, and methodologies within SAP’s support landscape. With five digestible modules, interactive quizzes, how-to videos, and one-page summaries, it can deliver clarity in a space that often feels complex and fragmented. Upon completion, learners earn a digital Support Accreditation badge—a mark of proficiency and confidence that can be showcased on social media or used to enhance your professional profile. “Understanding SAP’s support landscape shouldn’t be a mystery.

Support Accreditation gives you the clarity and confidence to lead with impact,” said Anja Schneider, SVP and global head of Premium Engagement & Advisory, SAP. In the highly competitive markets of today, businesses are pushing boundaries be it in product and service portfolios, operations, or partner and vendor relationships. We see this with our customers, too. They need their support requests to be resolved quickly and implementation projects to be managed efficiently. To serve these requirements, SAP has provided customers and partners with separate learning and assessment courses on our support offerings, enabling them with support tools and resources that help maximize their support experience. While our customers could benefit from Product Support Accreditation in the past, our partners had access to an equally in-demand enablement course, “Support and Success Essentials for SAP Cloud Solutions.”

Both versions have had great success and it was time to consolidate the best parts of these two accreditations into one impactful learning offering. As of December 5, 2023, we have merged these two options into Support Accreditation, making it SAP’s baseline support enablement for all consultants. What is this new offering in a nutshell? Support Accreditation is a course and assessment that enables customers and partners to make the best use of SAP’s support offerings and tools. This accreditation is available for all customers and partners of SAP – at no additional cost. To learn more about the latest developments on the topic, I sat down with Stefan Steinle, executive vice president and head of Customer Support & Innovation, SAP SE.

Support Accreditation is a free self-enablement learning journey that empowers customers and partners to make the best use of SAP’s support offerings and tools. The training consists of four units packed with valuable knowledge about support from SAP. Read this blog on SAP Community to get an overview of the flow and content of the course. 👉🏼 sap.to/61105XlSEz 💡 Start your training today: sap.to/61103R3VKF After completing this course, you will have comprehensive knowledge of the full suite of SAP support services and tools available to you. You will learn how to effectively utilize these resources for efficient interactions with SAP support.

SAP partners need to successfully pass the quiz questions to receive the record of achievement that verifies their Support Accreditation. Customer support can assist with most issues that arise. However, some issues fall outside the scope of customer support. These issues are consulting issues. Before opening a support case, you must understand the difference between 'support' and 'consulting'. Which cases support handles depends on the type of solution.

All other cases are considered a consulting request. This includes the following types of inquiries:

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